Can I close my account to start a new one?
Perhaps you'd like a different username, or maybe you just need a fresh start. You can close your account so that you can open a new one. Please note that none of your information will be carried over and you'll need a different email address to sign up for the new account.
For security reasons, usernames and emails can only be associated with one account in our system. You may change your email address on file for your old account to free up your preferred email address to use when registering your new account. To change your email address on file, visit Your Account > Settings and follow the instructions on that page.
- To close your account, please visit Your Account > Settings.
- Scroll down to the section titled Close Your Account, and click the Close Account button.
- If you do not see the Close Account button here, that means you probably have unresolved business on your account, such as an unpaid Etsy bill or open non-delivery reports with your shop.
- After you settle your bill and/or resolve your cases, then you may close your account.
Make sure to leave any feedback for recent transactions before closing your account. You can leave feedback by visiting Your Account > Feedback > Items Awaiting Feedback.