How do I change my password? What if I lost or forgot my password?

If you're already signed into your account, go to Your Account > Settings and scroll down to Password. You can change it there by following the on-screen instructions. If you can't remember your... read more

Can I close my account to start a new one?

Perhaps you'd like a different username, or maybe you just need a fresh start. You can close your account so that you can open a new one. Please note that none of your information will be carried... read more

How do I register for an account on Etsy?

Welcome to Etsy! We'd love to help you join our community. Registration is easy and free. Once you have a confirmed Etsy account, you'll be able to make purchases, add items to your favorites,... read more

How do I track my order?

If the seller includes tracking information for your order, it will be on your Purchases page. Go to Your Account > Purchases and find the order. In the top right corner of the order, you'll see a... read more

How do I request a custom item?

Some Etsy sellers also offer custom, made-to-order items. Not all sellers accept custom orders. Go to a seller's shop front and look for a Request custom item link under their Shop Info in the... read more

How do I contact the seller about an item?

Etsy is a marketplace for handmade goods, vintage items, and supplies. As a marketplace, we provide sellers with a platform to sell their items and become small business owners. As a marketplace,... read more

How do I contact a buyer or seller after an order has been placed?

After a purchase has been made, you can contact the member in one of two ways. If you're a buyer, go to Your Account > Purchases. If you're a seller, go to Your Shop > Sold Orders. Then: 1. Click... read more

How do I report a problem with my order?

First, contact the seller directly via Etsy Conversations to work toward a solution. On Etsy, each seller runs their own shop. Your seller will likely be able to resolve this issue with you.  Use... read more

Can I cancel my order?

If something comes up and you need to cancel your order, you can submit a cancellation request to the seller. Important: Keep in mind that whether or not to grant your request is up to the... read more

How do I become a seller on Etsy?

Archived. Redundant with 246.   First you'll need to register for an Etsy account. The username you enter during registration represents you as a person and cannot be changed, so choose carefully.... read more

What items can I sell on Etsy?

Etsy provides a marketplace for crafters, artists and collectors to sell their handmade creations, vintage goods and craft supplies. Most shops belong to individuals, but a small group can run an... read more

What items can I sell on Etsy?

Etsy provides a marketplace for crafters, artists and collectors to sell their handmade creations, vintage goods and craft supplies. Most shops belong to individuals, but a small group can run an... read more

What is Etsy Wholesale?

Etsy Wholesale is a private marketplace where retailers can discover unique, hard-to-find products from vetted artists, designers, and vintage collectors. Retailers can select from an expansive... read more

Which web browsers work best with Etsy?

Etsy supports these web browsers: For Windows: Internet Explorer (IE), versions 8 and above Firefox, versions 3.6 and above Chrome, current versions (Chrome updates automatically) For Mac:... read more

How do I enable JavaScript?

JavaScript is a scripting language that must be enabled to use Etsy's features. If you need to enable JavaScript, please follow the steps for your particular web browser. Internet Explorer (Windows... read more

I received a suspicious email that says it’s from Etsy. How do I know if it’s legitimate?

  "Phishing" is when scammers send emails or text messages to trick you into giving them your personal information. These emails and messages impersonate a company or business.   Tips to Avoid... read more

How can I make my account more secure?

Etsy’s optional security measures provide additional levels of protection for your account. To access your Security Settings, sign in and go to Your Account > Settings > Security. Full-site SSL... read more